FAQs

We anticipate our families to have many questions and we do understand.

Here are some of these often-asked questions:

Are you a Medicare/Medicaid certified skilled nursing facility or do you accept HMO patients?

As a Medicare and Medicaid Certified facility, we accept Medicare and Medicaid, as well as Medicare replacement policies. We accept a variety of insurances, and can prepare one-time letters of agreement with insurance companies with whom we do not have a contract. Currently, we have contracts with the following companies:

  • Blue Cross/Blue Shield
  • Care Improvement Plus
  • Choice Care (Humana)
  • Cigna
  • Coventry
  • Health Alliance
  • Health Alliance Connect (Medicare/Medicaid managed plans)
  • Healthlink
  • Health Smart
  • Humana
  • Molina (Medicaid/Medicare managed plans)
  • Tri Care

What can I expect from nursing?
We have nurses on duty 24-hours a day, seven days a week. These nurses are RN’s and LPN’s. The charge nurses supervise a staff of certified nurse assistants (CNA’s) who help patients with bathing, dressing, and meals. In addition, the CNAs take vital signs (i.e., blood pressure, temperature, and pulse) and report these to the charge nurse. A “Transitional Care” Nurse with a limited case load works with patients who are transitioning from Acute Care to Rehabilitation and our TORCH patients, and also helps manage our Serenity program.

How Often Is Therapy Provided?
All therapies require a physician’s order. The amount of therapy received by a patient is dependent on how much progress the patient makes. All therapies need to document significant progress to keep a patient on a caseload. Further information is available from our facility rehabilitation director and building administrator.

May I keep my own doctor?
We encourage our patients and residents to keep their own physician, if their physician will follow their care here. If your physician does not make nursing facility visits, the facility can help arrange for another local physician to follow care.

Is Transportation Provided to Appointments?
The facility has a van to assist families in getting their loved one to medically necessary appointments. However, the facility uses its discretion to prioritize appointments based on specific patient needs. Critical appointments will be scheduled above those that are routine. It is best to ask facility to coordinate medical appointments to be sure transportation is available when needed. Medical appointments include appointments to specialists, dentists, and eye doctors.

Who does the patient’s laundry?
Our facility offers laundry services or a family may elect to do a patient’s laundry.

How much clothing should be provided for each patient?
We would like families to provide at least seven days of clothing, including 2-3 warm sweaters, slippers, and a robe if possible. Clothing should be comfortable and easy to put on and take off. Please use a permanent marker to put the patient’s name on each article of clothing or ask our laundry department to label for you.

What are the visiting hours?
24 hours a day. We understand that most of us work and have difficulty visiting during the daytime. We ask that families use their best judgment in regard to the length per visit and the time of the visit.

Is there a hairdresser available?
Yes. We have a beautician that comes to the nursing home weekly. Please see our Activity Director for appointments.

How often does the doctor see the residents?
Physicians are contacted at the time of admission for medication orders, dietary requirements, and other considerations, and will visit patients shortly after admission. Physicians make a monthly visit for long-term care patients, and a physician is available 24-hours per day.

Who do I contact regarding insurance and billing questions?
Our business office manager should be able to help you with most of your question concerns.

Who do I see if I have dietary concerns?
We have a dietary supervisor that is available to discuss patient preferences and needs with the patient and/or family. We also have a registered dietician that monitors each patient’s dietary requirements, weight gain and/or loss, etc. In addition, our speech therapist is available to discuss special concerns due to a patient’s inability to swallow safely. We ask families to contact the charge nurse if they wish to bring in food from home unless the charge nurse has indicated that it is all right to do so.

Who will make transportation arrangements for patients who have appointments outside the facility?
Social Services and nursing make all transportation arrangements.

What types of activities do you provide?
We post a monthly calendar, which shows the daily schedule of activities for our residents. These activities include (but are not limited to) the following: Bingo, Music & Crafts, Outings, Cooking classes, Adult Education, Movies, Physical Fitness, The Daily News. We also have religious services on Sundays.