Although a facilities medical services are vital to the decision-making process, there are some other important aspects of a healthcare facility that should be kept in mind.

• Do they offer admissions 24 hours a day, 7 days a week?
• Is the facility clean?
• Do the services and amenities meet the needs of your loved one?
• Is the staff is attentive to residents’ needs? Are they courteous?
• Are there activity programs interesting? Do they encourage community involvement?
• Is the food appetizing? Are residents offered a choice of meals?
• Is the dining atmosphere pleasant?
• Are the building(s) and grounds well-maintained?
• Is family involvement encouraged and supported?
• May family members may visit at any time?
• Are the residents’ rooms comfortable and well-lit?
• Is the environment “home-like”?
• Do residents have access to a phone and/or phone hook-up?
• Is there a focus on dignity and quality of life?
• Is the residents’ privacy is protected?
• Are the rates are competitive?
• Does the facility offer pre-admission and financial counseling?
• Does the facility have Therapy 7 days per week?
• What is the 5 star rating for Quality?