Ennoble Skilled Nursing and Rehab Center Receives 2015 Customer Experience Award from Pinnacle Quality Insight
Dubuque, IA. January 1st 2015
Ennoble skilled, a Dubuque – based provider of Covenant HealthCare, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2015 Customer Experience AwardTM. Qualifying for theaward in the category of Customer Service in their therapy department. Ennoble displays a continued dedication to providing Best in Class senior healthcare services. Michelle Coates, Sales and Marketing Director of Ennoble Skilled describes receiving the award as an honor, stating that winning this award for the 2nd year truly shows that we stand true to our mission, “Family serving Families.” Peggy Roling, Facility Rehab Director, has the respect of her employees and they enjoy working for her. The therapy department does more than meets the eye. Throughout its 38 year history of serving the community, Ennoble has placed a strong emphasis on ensuring that the individual needs of every patient and residents] are met. Over the course of 2014, a sampling of Ennobles customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Ennoble in specific categories. Every month, Ennoble has gathered its real-time survey results in order to gain a better understanding of the patient]’s needs and make improvements when necessary. By qualifying for the Pinnacle Customer Experience Award, Ennoble has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience. A customer satisfaction measurement firm with over 18 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico. Ennoble Skilled Nursing & Rehabilitation Center offers 24-hour skilled nursing and therapy services from staff dedicated to treating people with dignity and respect. Our nursing and therapy services help individuals regain their highest level of independence. Ennoble provides individual with customized care and attend to their specific needs. We’ve made it our goal to transform typical health services into Healthcare with a Heart.