We anticipate our families to have many questions and we do understand.
Here are some of these often-asked questions:
What insurances do you accept?
All 152 beds are Medicare certified. We also accept private and HMO insurances. Many long-term care policies will pay all or part of the coverage, and we accept private pay patients as well.
Where can I find a copy of the CA Resident Handbook?
Our California Resident Handbook provides important and useful information on the services and amenities our facility provides. Download the document using the link on the right or below. We have also provided a link to download another information brochure – “Your Right to Make Decisions About Medical Treatment”.
Do you have skilled nursing care?
We have nurses on duty 24-hours a day, seven days a week. Our nurses need to meet standards set by the State of California’s Board of Registered Nurses for licensure. The charge nurses supervise a staff of certified nurse assistants (CNA’s) who help patients with bathing, dressing, and meals. In addition, the CNAs take vital signs (i.e., blood pressure, temperature, and pulse) and report these to the charge nurse. Authorized family members may also call the charge nurse at any time for a status report on a patient’s medical condition. We are here to assist with family’s concerns as well as the patients.
What determines the amount of therapy a resident receives?
All therapies require a physician’s order. In the case of an HMO, therapy must also have authorization for treatment from the HMO case manager. The amount of therapy a patient receives is dependent on how much progress the patient makes. The therapists document progress to keep a patient on caseload. Any questions may be directed to our facility rehabilitation director, director of nursing, or facility administrator.
How often does the doctor see the patient?
Physicians are contacted at the time of admission for medication orders, dietary requirements, and other considerations, and will visit patients shortly after admission. Physicians make a monthly visit for long-term care patients, and a physician is available 24-hours per day.
What kind of care can I expect from Wagner Heights?
We are a progressive leader in the field of long-term care. We offer a personalized approach to the care of our residents. Our team of professionals provide an environment of dignity and independence, while giving the quality of care you expect and deserve. WE BELIEVE PEOPLE COUNT! When you come into our facility, you will discover a spacious, comfortable atmosphere of friendship and recovery.