We anticipate our families to have many questions and we do understand.

Here are some of these often-asked questions:

Are you Medicare & Medicaid certified & do you accept HMO & VA residents?
Yes, Sunrise Skilled Nursing and Rehabilitation is a 99 bed Medicare/Medicaid certified facility & we welcome private insurances.

Does the IL Department of Public Health endorse this facility?
Yes, we are routinely evaluated by the Illinois Department of Public Health. These visits are unannounced and every aspect of resident care is reviewed. We maintain rigorous standards and expectations for our employees with regard to resident care.

What can I expect from nursing?
We have nurses on duty 24-hours a day, seven days a week. Our nurses have to meet standards set by the State of Illinois’ Professional Board of Regulations. The charge nurses supervise a staff of certified assistants (CNA’s) who help patients with bathing, dressing, and meals. In addition, the CNAs take vital signs (i.e., blood pressure, temperature, and pulse) and report these to the charge nurse. Our nursing staff takes pride in it’s continued communication with families regarding any changes with your loved one, but authorized family members are always welcome to call the charge nurse at any time for a status report on a patient’s medical condition. We are here to assist with the family’s concerns, as well as the patients.

How much Therapy will be available?
All therapies require a physician’s order. In the case of an HMO, therapy must also have authorization for treatment from the HMO’s case manager or utilization manager. The amount of therapy received by a residents is dependent on how much progress the resident makes. Therapists need to document significant progress to keep a resident on a caseload.

Who does the residents laundry?
Our facility offers laundry services at no additional charge or the family may elect to do a residents laundry at home.

How much clothing should be provided for each resident?
We would like families to provide at least seven days of clothing including 2-3 warm sweaters, slippers, and a robe if possible. Clothing should be comfortable and easy to put on and take off. Please use a permanent marker to put the residents name on each article of clothing.

What are the visiting hours?
Visiting hours are from 10 a.m. to 8 p.m. we understand that families work and have difficulty visiting during the daytime. We encourage visitors and ask that visitors use their best judgement in regards to the time of the visit.

Is there a hairdresser available?
Yes, we have a hairdresser that will see both female and male residents by appointment. Please see the front office to find out how to make an appointment.

When does the physician visit the resident?
Physicians are contacted at the time of admission for medication orders, dietary requirements, and other considerations, and will visit patients shortly after admission. Physicians make a monthly visit for long-term care patients, and a physician is available 24-hours per day.
Should your physician not be able to come to the facility for a monthly visit, we will transport you to their office for your monthly visit.

What if the resident needs a consultation for other services?
We can arrange for m any ancillary services such as podiatry, psychiatry, x-ray, and lab.

Who do I contact regarding insurance and billing questions?
Our business office can help you with most of your questions and concerns. If you have an HMO, you can also discuss any concerns with the insurance manager.

Who do I see if I have dietary questions?
We have a dietary supervisor that is available to discuss preferences and needs with the resident and/ or family. We also have a registered dietitian that monitors residents dietary requirements, weight gain and/ or loss. In addition, our speech therapist is available to discuss special concerns due to a residents inability to swallow safely.

Are there transportation arrangements?
Yes, we are able assist you to make arrangements with transportation companies for transportation from the facility to appointments.

What type of activities do you provide?
We provide a monthly calendar which shows a daily schedule of activities for our residents. These activities include(bur are not limited to) the following: Arts and Crafts, Bingo, Daily News Review, Movies, Music, and Social Events .

Do you offer religious Services?
Yes, we offer religious services from most denominations.

May I take a resident out of facility?
Yes, residents may leave the facility, but please notify the nurse first. Please be aware that Medicare or Private Insurance may not provide coverage if the resident leaves the facility.

May we bring family pets in to visit?
Yes, pets may visit if their vaccinations are current.

May residents bring televisions, radios, and telephones?
Yes, residents may bring televisions and radios. Telephones may be installed in the room; however, residents are responsible for the telephone bill.