Once the decision is made that nursing or rehabilitation care is necessary, the search for the right healthcare center is the next step. The healthcare centers of today are much different than the healthcare centers of ten or twenty years ago. The healthcare centers of today strive to be like a community where residents can feel comfortable, find familiar faces and have the opportunity to make friends, just like they would in their own home.

Although you will want to identify the medical services that are available, you will also want to determine how a healthcare center will meet the emotional and social needs of your loved one. Healthcare centers that allow residents choices foster individuality and improve quality of life. It may be helpful to use the following checklist for areas of concern:

• Services and amenities meet the needs of your loved one
• Alert residents appear happy and all residents appear well-cared for
• Staff is attentive to resident needs and has a courteous attitude
• Activity programs appear interesting, with opportunity for community involvement
• Meals are appetizing and offer residents a choice
• The dining atmosphere is pleasant
• Building and grounds appear well-maintained
• Family involvement is encourage and supported – family members may visit at anytime.
• Recent survey shows no major problems or problems noted have been corrected with healthcare center in full compliance
• Resident rooms are comfortable and well-lit; healthcare center encourages home-like environment
• Resident has access to a phone and/or phone hook-up
• There is a focus on dignity and quality of life
• The patient’s privacy is protected
• The healthcare center is whole-house Medicare and Medicaid certified
• Rates are competitive
• Pre-admission and financial counseling is available