2011 AHCA BRONZE AWARD WINNER!
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It is with great pride that we announce Covenant Care had 2 AHCA Silver Award and 13 AHCA Bronze Award winners that will be recognized Wednesday, September 21 during the Closing General Session of the 2011 Annual Convention and Expo in Las Vegas, NV.
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The AHCA Silver Award Winners are:
Catered Manor Nursing Center
Pacific Gardens Nursing and Rehabilitation Center
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The AHCA Bronze Award Winners are:
Carson Nursing and Rehabilitation Center
Clinton House Health and Rehabilitation Center
Emerald Gardens Nursing Center
Ennoble Skilled Nursing and Rehabilitation Center
Fairview Skilled Nursing and Rehabilitation Center
La Jolla Nursing and Rehabilitation Center
Lakeland Skilled Nursing and Rehabilitation Center
Nebraska Skilled Nursing and Rehabilitation
Norwood Health and Rehabilitation Center
Pacific Hills Manor
The Residence at McCormick's Creek
University Park Health and Rehabilitation
Vintage Faire Nursing and Rehabilitation Center
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Award Winners 2010
Clinical Excellence
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This award is presented to those facilities that have met the threshold average for each of the four Clinical Indicators over the course of the year.
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1 year recipients
3 year recipients
- Clinton
- Fairview
- McCormick’s Creek
- Waldron
- Willow Tree
- Wright
4 year recipients
- Buena Vista
- Encinitas
- Huntington Park
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5 year recipients
- Pacific Coast
- Pacific Hills
- Wagner Heights
6 year recipients
- Eagle Point
- Highland
- Los Altos
- Pacific Gardens
- St. Edna
- Turlock
- Vintage Faire
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7 year recipients
- Covington
- Downey
- Emerald Gardens
- Mission
- Norwood
- Palo Alto
- Silver Hills
- Silver Ridge
- Villa Springfield
8 year recipients
- Catered Manor
- Cedar Ridge
- Edgewood
- Friendship Home
- Grant Cuesta
- Lakeland
- Shoreline
- University Park
- Versailles
- Villa Georgetown
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Innovation
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The Innovation Award recognizes a facility for program development and implementation. The selected programs will be adopted as part of the Covenant Care Best Practice program.
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Wagner Heights – Dietary Going Retail (turning a profit by selling gourmet box lunches)
Wagner Heights – Linen Culture Change (fresh linens delivered to each room at change of shift)
Silver Ridge – Customer Service Excellence (making outstanding customer service part of your culture)
University Park – You’ve Gotta Have Heart (outstanding customer service starts at admission)
Vintage Faire – C.A.R.E. – Center for Advanced Rehabilitation (Select/VF program for enhanced OP services)
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Deficiency Free Survey
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- Facility must have zero Federal deficiencies cited during the annual survey process.
- Facility must have zero State deficiencies cited during the annual survey process.
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Silver Ridge Healthcare Center
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Resource Center Employee Of The Year
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This award is to recognize a Resource Center employee for his/her outstanding contributions and great customer service.
- Understands and practices the Company’s values
- Demonstrates great customer service
- Has examples of positively impacting RC, SNF Ops or Select through their work
- Is very knowledgeable and highly competent within his/her discipline
- Meets deadlines and is always willing to assist others
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Julie Butenko, Director of Operations-West
Wendy D’Angelo, Select Therapies Recruiter
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Resource Center Team Award
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This award is to recognize a team who has created and implemented improved processes, procedures or systems to a current program or has created and implemented a new program that positively impacts the business.
- The program or process must be implemented currently
- The benefits of the program must be articulated and quantified
- The program or process can impact part or all of the business
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ADP Upgrade Project
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- Denise Hallee
- Karen Martin
- Luanne Pacheco
- Max Gieser
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- Dave Fleming
- Mike Malagon
- Mohib Shehata
- Steve Campos
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- Espie Franco
- Esther Koh
- Maria Row
- Nicole Thuy
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- Joanna Lamas
- Lucy Brockmeier
- Paula Reestman
- Richard Mateos
- Valerie Martinez
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New CEO Designation
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- Served as Administrator for 2 years or more
- Obtained Operational Excellence
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Jen Hone, Downey Care Center
Joshua Torres, St. Edna Subacute and Rehabilitation Center
Robert Do, Catered Manor Nursing Center
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Operational Excellence (SNF)
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Operational Excellence is measured in the following areas of our business:
- Met and exceeded Pre-Incentive EBITDAR guidelines
- Met and exceeded Covenant Care Clinical Standards
- Positive Survey Outcomes – no substandard Quality of Care or deficiencies showing actual harm, clear on re-survey for the year
- Appropriate turnover and good HR relations
- Collections at 99.1% average for the year
- AR – 120 – Improvement in the 120% from beginning of year to end (following the company plan guidelines for write offs, etc.)
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West
- Catered Manor
- Downey
- Huntington Park
- Mission
- Pacific Coast
- Pacific Gardens
- Palo Alto
- Turlock
- St. Edna
- Vintage Faire
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Midwest
- Cedar Ridge
- Clinton House
- Eagle Point
- Edgewood
- Versailles
- Villa Springfield
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Operational Excellence
Select Therapies (Internal)
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Operational Excellence for Select Therapies is measured in the following areas of our business:
- Excellent service delivery resulting in positive patient outcomes
- Initiates and sustains new programs effectively
- Positive feedback from their customers/patients
- Excel in Marketing in the professional community
- Meets defined financial and clinical performance standards
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West – Southern California
- Buena Vista
- Huntington Park
- La Jolla
- Shoreline
- Silver Hills
- Silver Ridge
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West - Northern California
- Emerald Gardens
- Gilroy
- Grant Cuesta
- Mission
- Pacific Coast
- Pacific Gardens
- Pacific Hills
- Palo Alto
- Vintage Faire
- Vintage Faire
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Midwest
- Cedar Ridge
- Clinton House
- Covington
- Edgewood
- Villa Springfield
- Waldron
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Operational Excellence
Select Therapies (External)
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- Atherton
- Avalon Villa
- Carlmont
- Country Hills
- Delmar Gardens
- Haven Home
- Hilltop
- Lifehouse Riverside
- Lifehouse Vista
- Menard
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- Amberwood
- Country Villa Madera
- Country Villa San Rafael
- Emeritus of Santa Rosa
- Herman
- Springfield
- Sunny View
- The Forum at Rancho San Antonio
- The Sequoias
- The Tamalpais
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Chairman's Award (SNF)
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Given to one facility in the West and one in the Midwest that meets all Operational Excellence criteria plus:
- Mentor to other facilities
- Model facility for Covenant Care – exemplifies a Covenant Care facility
- Provider of choice in the community they serve, not only for residents but staff
- Involved and contributing member of the community
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West
Downey Care
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Midwest
Edgewood Manor
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Chairman's Award Select Therapies
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- Model Rehab Department which embodies all Select philosophies
- Exceeds all Operational Excellence criteria
- Demonstrates full integration into their facility
- Mentors other rehab departments
- Provider of choice for services in their market place
- Employer of choice in their community
- Effectively “Tells our Story” resulting in all of the above
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West
Huntington Park
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Midwest
Edgewood Manor
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2010 AMDA Award
Royal Care Skilled Nursing Center’s quality of life program has been selected to
receive one of the 2010 AMDA Foundation/Evercare® Awards for improving the quality
of life for persons living in nursing homes! Royal Care was one of only three facilities
in the U.S. to receive this award.
BBB International Torch Awards
The International Torch awards are given by the Council of Better Business Bureaus
to recognize businesses and executives exhibiting integrity in the marketplace and
exemplary dedication to fostering trust between businesses and consumers.
Villa Springfield
is the recipient of the 2010 Marketplace Excellence award.
2010 AHCA BRONZE AWARD WINNER!
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It is with great pride that we announce Covenant Care had 26 AHCA Bronze Award winners that will be recognized at the AHCA National Conference in October in Long Beach, CA.
The Winners are:
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WEST
Buena Vista
Catered Manor
Courtyard
Encinitas
Gilroy
Grant Cuesta
Huntington Park
Los Altos
Mission
Pacific Coast
Palo Alto
Silver Hills
Turlock
Valle Vista
Willow Tree
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MIDWEST
Cedar Ridge
Covington
Eagle Point
Edgewood
Friendship
Highland
Versailles
Villa Georgetown
Villa Springfield
Waldron
Wright
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