We anticipate our families to have many questions and we do understand. Here are some of these often asked questions:


Are you a Medicare/Medicaid certified skilled nursing facility?
Yes, we are a 118 bed Medicare & Medicaid certified skilled nursing facility.

Do you accept any private insurance?
Yes, we accept a variety of private Insurances and co-insurances including some HMOs.

Who does the patients' Laundry?
Our facility offers laundry services at no cost, or the family may choose to do a patient's laundry at home. We ask that all clothing brought into the facility be marked with the patient's name.

What are the visiting hours?
We do not restrict hours of visitation, as we realize that many people are not able to visit during the daytime. We ask that families use their best judgment in regard to the length of stay per visit, the amount of visitors and the time of the visit.

Is there a hairdresser available?
Yes. The hair salon is open Tuesday and Thursday from 10:00 - 4:30. Our hairdresser will see both Male and Female patients by appointment. Please see the receptionist to find out how to make an appointment.

How often does the doctor see the patient?
Physicians are required to see the patients shortly after admission. However, the charge nurse does contact the physician at the time of admission for medication orders, dietary requirements and other considerations. Physicians are always informed of any ongoing changes in a patient's condition by the ongoing assessment of the nursing staff. Federal regulations state that a physician must see a patient at least once every 30 days for the first 90 days, then at least once every 60 days thereafter. Physicians are contacted and orders obtained as necessary for the status and ability of each patient on an ongoing basis.
The facility Medical Director is also on call in the event the primary physician is unavailable and immediate physician assistance is required.

What if a patient needs a consultation for other services?
Physician orders will be obtained and consultation services will be provided.

Who can I contact regarding insurance and billing questions?
Our Business Office Manager, Camille O'Roarke, should be able to help you with most of your questions and concerns.

Who do I see if I have dietary concerns?
We have a dietary supervisor that is available to discuss food preferences and meets with the patient and/or family. We also have a registered dietician on staff, who monitors each patient's dietary requirements, weight gain and or loss etc. In addition, our Speech Therapists are available to discuss special concerns regarding swallowing strategies and safety techniques.

How is transportation to appointments outside Silver Hills Health Care Center made?
Our facility has a full time transportation coordinator who schedules all appointments and makes the necessary transportation arrangements. We have a fully equipped wheelchair accessible bus for our patients.

What types of activities do you provide?
We post a monthly calendar which shows each day's schedule of activities for our patients. We provide activities for all levels of cognitive ability, as well as all levels of physical functioning. A few of the activities include: Current Events, Bingo, Musical Entertainment, Cooking Classes, Church Services, Dominos, Movies and Outings. The patient's emotional, physical, mental, social and spiritual needs are met on an ongoing basis even if they are unable to, or choose not to, attend group activities.

May we bring family pets in to visit?
Yes, we encourage pet visitation. All pets must be on a leash, and are not allowed in the dining rooms or patient rooms during meal times.

How can I contact you?
You can contact Silver Hills Health Care Center at any time by calling (702) 952-2273 or by email at pwalls@covenantcare.com

What does Silver Hills Health Care Center require prior to an admission?

1. It is our facility policy to do a hands-on medical assessment of every potential resident before committing the services of our facility. You simply call us and we schedule a home or hospital visit with our Registered Nurse Liaison.
   
2. Every resident is required to have a P ASARR or Pre-Admission Screening and Annual Resident Review. This screening and rating is done by Health Insights and can be reached at 1-800- 748-6944.
   
3. Each resident is required to have a chest x-ray less than 30 days old prior to the day of admission.
   
4. Each resident needs a history and physical to include a current medication list from the attending physician. Every resident will have his or her own treating physician. The Admission Coordinator can assist with this assignment upon request.

1. All insurance cards (primary and secondary). This includes the patient's Medicare card.
2. Any long term care insurance policies or cards.
3. Treating physician information.
   
4. All advanced directives, living will or durable power of attorney for health care or financial.

1. Residents must have a Medicare card that reads "Hospital Insurance".
   
2. The physician must certify that the resident requires skilled nursing care on a continuing basis.
   
3. A minimum of three consecutive midnight's (not counting day of discharge) must be spent in a hospital no longer than 30 days prior to entering the skilled nursing facility.

What is the Medicare coverage if the above qualifying criteria are met?
1-20 day, the resident pays nothing and Medicare pays 100% for a semi-private room.
21-100 days, the resident is responsible for the daily co-insurance rate as determined by Medicare. This rate is currently $124.00 per day. Many supplemental health insurances will cover this co-insurance.
100+ days, Medicare no longer pays.
These days are dependent upon continuing significant progress in therapy.

Does Medicare pay me directly?
No. Medicare pays the provider of the medical services (the skilled nursing facility) because it is the responsibility of the provider to bill Medicare for their services.

We are happy to address any further questions that you may have in person or by email. We are always interested in your opinion