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RESIDENT &
FAMILY MEETINGS
The Los Altos Sub-Acute & Rehabilitation Center thinks that it is important
to listen to each of our residents and family members and to look to them
for ideas and suggestions on how we can improve our services. A suggestion
box is located across from the reception desk in the front lobby. It is
the goal of these council/support meetings to have residents and family
members feel an active part of the decision making process within the facility.
RESIDENT COUNCIL
Resident council meetings are scheduled and held in the facility on a
monthly basis. These council meetings can help plan and develop recreational
activities scheduled in the facility as well as solicit ideas, complements
and criticism. Resident council meetings are conducted under the direction
of the activity director. Family members are invited to attend, if they
desire. A written report of any suggestions is given to the Administrator
for follow-up action. This report is also reviewed by the Quality Assurance
Committee.
FAMILY NIGHT
Family Night is a meeting that is scheduled for the family members, as
well as residents, with specific topics that are of interest to people
in the facility. The Social Service Director schedules guest speakers
that present information that can help the family members and residents
to better understand areas of aging and living
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in a facility. Dinner is served at each meeting, which is
held the fourth Thursday of the month. If you have specific topics that
you would like to hear more about, contact the Social Service Director.
FAMILY COUNCIL
These meetings, like Resident Council, serve to allow each family member
to make suggestions and receive answers from the facility management These
meetings are organized by resident's family members, specifically for
all the family members. The facility supports these meetings through provision
of the meeting room, telling the family members about the meetings, and
providing refreshments.
FAMILY SUPPORT GROUP
The family support group helps to provide answers and support for family
members who need to express feelings, need an understanding ear, need
help in relation to there loved one's stay in the facility. The support
group helps families to explore one's experiences of placing a loved one
in a nursing facility and how to cope with one's own feelings and the
effects of the placement.
MONTHLY NEWSLETTER
The facility prints a newsletter that is mailed to each family member
on a monthly basis. These newsletters provide family members, staff and
residents with the current information on what events are occurring within
the facility. Newsletter articles include, information on outings, birthdays,
special programs and events, changes in facility policy, facility improvements
being scheduled, and all sorts of other information. These newsletters
help to keep everyone better informed of the changes and events occurring
within the facility. If you wish additional family members to be put on
the mailing list to receive the newsletter, please contact our receptionist.
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