Are you Medicare & Medicaid certified & do you accept HMO & VA Residents?
Yes, We are a Medicare/Medicaid certified facility & we welcome private insurances & Veteran's Affair. We are also Medicaid Exceptional Care Licensed.
Does the IL Department of Public Health endorse this facility?
Yes, we are routinely evaluated by the IL Department of Public Health. These visits are unannounced and every aspect of resident care is investigated. We maintain rigorous standards and expectations for our employees with regard to resident care.
What can I expect from nursing?
We have nurses on duty 24 hours a day, seven days a week. Our nurses have to meet standards set by the IL Professional Board of Regulations. Our nursing staff includes certified nursing assistants who help residents with bathing, dressing, and meals. We are here to assist with the family's concerns as well as the resident's needs.
How much therapy will be available?
The amount of therapy received by a resident is dependent upon the skilled need for therapy services.
Who does the resident's laundry?
Our facility offers laundry services at no additional charge or the family may elect to do a resident's laundry at home.
How much clothing should be provided for each resident?
We would like families to provide at least seven days of clothing including 2-3 warm sweaters, slippers, and a robe if possible. Clothing should be comfortable and easy to put on and take off. Please use a permanent marker to put the resident's name on each article of clothing.
What are the visiting hours?
Visiting hours are from 10 a.m. to 8 p.m. We understand that families work and have difficulty visiting during the daytime. We encourage visitors and ask that visitors use their best judgment in regards to the time of the visit.
Is there a hairdresser available?
Yes, we have a hairdresser that will see both male and female residents by appointment. Please see the front office to find out how to make an appointment.
When does the physician visit the resident?
Physicians are required to see residents routinely. The nurse may contact the doctor at any time for physician orders or other considerations such as a change in medical status.
What if the resident needs a consultation for other services?
We can arrange for many ancillary services such as podiatry, psychiatry, x-ray, and lab.
Who do I contact regarding insurance and billing questions?
Our business office can help you with most of your questions and concerns. If you have an HMO, you can also discuss any concerns with the insurance case manager.
Who do I see if I have dietary questions?
We have a dietary supervisor that is available to discuss preferences and needs with the resident and/or family. We also have a registered dietitian that monitors residents' dietary requirements, weight gain and/or loss. In addition, our speech therapist is available to discuss special concerns due to a resident's inability to swallow safely.
Are there transportation arrangements?
Yes, we are able to arrange transportation from the facility to appointments.
What types of activities do you provide?
We provide a monthly calendar which shows a daily schedule of activities for our residents. These activities include (but are not limited to) the following: Arts and Crafts, Bingo, Daily News Review, Movies, Music, Social Events, Outings, and Pet Therapy.
Do you offer religious services?
Yes, we offer religious services from most denominations.
May I take a resident out of the facility?
Our business office can help you with most of your questions and concerns. If you have an HMO, you can also discuss any concerns with the insurance case manager.
May we bring family pets in to visit?
Yes, pets may visit if their vaccinations are current.
May residents bring televisions, radios and telephones?
Yes, residents may bring televisions and radios. Telephones may be installed in the room; however, residents are responsible for the telephone bill.