We anticipate our families to have many questions and we do understand.
Here are some of these Frequently Asked Questions:
What is the difference between Skilled
Care and Intermediate care?
Skilled care includes nursing or rehabilitation therapies given by skilled
health care personnel such as registered nurses, licensed practical and vocational
nurses, physical and occupational therapists, speech pathologists, and audiologists.
These services are covered by Medicare Part A as long as you meet certain
conditions. Intermediate care is mostly custodial in nature and usually is
not covered by Medicare Part A.
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Are you a Medicare/Medicaid certified facility
and do you accept HMO patients?
Yes, all of our beds are dually certified for both Medicare and Medicaid and
we welcome HMO patients.
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Does the Department of Health survey this
facility?
Yes, We are evaluated yearly by the Department of Inspections and Appeals.
These visits are always unannounced and every aspect of patient care is investigated.
We consistently receive excellent reviews because of our rigorous standards
and expectations of our employees with regard to patient care.
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What can I expect from nursing?
We have licensed registered nurses on duty 24 hours a day, seven days a week.
The charge nurses supervises a staff of certified nursing assistants (CNA's)
who help patients with bathing, dressing, and meals. In addition, the CNA
staff take daily vital signs; i.e., blood pressure, temperature, and pulse
and report these to the charge nurse. Family members may also call the charge
nurse at any time for a status report on a patient's medical condition. We
are here to assist with the family's concerns as well as the patients.
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How many days is therapy?
All therapies require a physician order. In the case of an HMO therapy services
must be pre-approved. The amount of therapy received by a patient is dependent
on how much progress the patient makes. All therapists need to document significant
progress to keep a patient on a caseload.
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Who does the patient's Laundry?
Our facility offers laundry services or a family may elect to do a patient's
laundry at home.
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How much clothing should be provided for
each patient?
We would like families to provide at least seven days of clothing. It needs
to include items that would be worn based on the season of the year. Slippers,
robe, and sweaters would be great if possible. Clothing should be comfortable
and easy to put on and take off. Please use a permanent marker to put the
patient's name on each article. We recommend using a Rub-a-dub marker.
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What are the visiting hours?
We don't have specific visiting hours, however we request that you respect
the rights of other individuals when you do visit. Please use your best judgement
when deciding on how long to visit.
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Is there a hairdresser or barber available?
Yes. Nyla Seemer is available three days per week. Please ask the charge nurse about making an appointment.
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How often does the doctor see the resident?
Physicians are required to see patients shortly after admission. However,
the charge nurse does contact the doctor at the time of admission for medication
orders, dietary requirements, and other considerations. Doctors are required
to visit within 30 days of admission and then every 60 days thereafter. Doctors
do visit more often if indicated by the condition of the patient.
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What if the patient needs a consultation
service?
We contract with many ancillary service providers and can assist you with
making arrangements for the services required.
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Who do I contact if I have billing concerns?
Our business office manager should be able to help you with most of your questions
and concerns. If you have an HMO, you can discuss any concerns with the case
manager assigned to the patients.
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Who will make transportation arrangements
for patients who have appointments outside of Eagle Point?
These arrangements will be made either by the charge nurse or by social services.
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What type of activities do you provide?
A monthly calendar is posted which shows the daily schedule of activities.
These include but are not limited to the following: Bingo, Music, Arts &
Crafts, Cooking classes, Word games, Movies, Pet Therapy, Exercise, and Church
services.
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Who do I see for Dietary concerns?
Please see the Dietary Service Manager who will be able to discuss with you
food preferences and needs. We also have a registered dietician that comes
to the facility one day each week. In addition, our speech therapist is available
to discuss special concerns due to a patient's inability to swallow safely.
Please do not bring in food from home unless the charge nurse has indicated
it is OK to do so.
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May I take the patient out of the facility?
Yes, but only with a physician order. Medicare A patients are the exception.
Medicare feels that if a patient needs skilled Part coverage, that he/she
is to ill to leave the building with the exception of a doctor's visit or
tests scheduled at the acute hospital. Other patients need to be signed out
by the responsible party at the nurse's station.
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Are patients allowed to smoke?
No smoking is allowed in our facility. Residents are not permitted to smoke inside or outside of the building.
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May we bring family pets into visit?
This is usually not a problem, but please check with the charge nurse first.
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