At Downey Care Center we believe our staff makes the difference. They are competent and well trained. Our Quality Care is accompanied by friendly, attentive service. Residents look for it. We demand it. Consequently, our employees know more than their jobs. They understand the importance of a kind word, a gentle touch and the healing power of a smile. Their compassionate care giving skills surely enhances the daily life of our residents. We are proud to say that many of our staff members has been working with us for many years.

Jen Hone, Administrator and Executive Director joined the Downey team in June 2008, but has served in long term care as a health care administrator for over 11 years. Many of her philosophies are shared by those of CCI. Providing the best possible care for every resident will always be the number one priority. Providing a positive and respectful work environment for all staff is a second philosophy. By accomplishing these two, the facility stands a better than average chance of being a facility of choice for both residents and staff. Being a hands-on administrator she can be found most days in the facility but probably not in her office.

Ofelia Rodil RN, Director of Nursing has been serving Downey Care Center since 1999 and has worked as a DON successfully for over 20 years. Ofelia is well respected in the DON community for her commitment to quality care, loyal to the nursing profession, and compassion for the elderly. She has also been recognized by CCI as DON of the year. She leads the licensed nurses at Downey with professionalism and accepts nothing but the best from them.

Fresy Johnson, (MSN, RN) RAI Director has been a valued CCI family member since 1998. Her area of expertise is very intensive paperwork, accuracy is a must, and the timely transmission of medical information all has to be perfectly coordinated for the facility to receive reimbursement for the services we provide.

Barbara L. Fenley, our Business Development Director, has been a marketing professional in our community and in our industry for many years. Her reputation of high integrity, professionalism, and genuine caring attitude all add up to her being the ideal person to represent Downey Care Center in our community.

Lucy Mendoza, our Business Office Manager, is available to answer any billing question you may have. Upon admission, Lucy verifies we have a copy of the resident's insurance card and any secondary insurance information has been verified. She has been instrumental in lowering our facility DSO from 70 days to fewer than 40. Lucy works hard to ensure our residents bills are submitted accurately and timely so the facility is paid quickly and correctly.

We have many family oriented activities throughout the year such as Easter Egg Hunt, BBQs, Raffles, Bake Sales, holiday parties, celebrations and more. We have an employee meting monthly where we "recognize an Employee of the Month, Apple of the Eyes, perfect attendance, and much more."

Employees are the backbone of our business and we take pride in taking care of our employees. We believe that putting the staff first allows for happy, satisfied workers, who gladly give the kind of care we pride ourselves on.