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Silver Ridge Healthcare Center

Silver Ridge Healthcare CenterFAQs

FAQs

We anticipate our families to have many questions and we do understand.

Here are some of these often-asked questions: 

Are you a Medicare/Medicaid certified skilled nursing facility?
Yes. We are a 148 bed, fully licensed, Medicare/Medicaid skilled nursing facility.

Do you accept any private insurance?
Yes, we accept a variety of private insurance's and co-insurance's including some HMOs.

Does the Department of Health review this skilled nursing facility?
Yes. The Bureau of Licensure and Certification of Nevada routinely evaluates our facility on an annual basis. These visits are always unannounced and every aspect of patient care, resident rights, activity programs, staff education requirements, and much more are inspected. We are very proud of our excellent survey results and they are posted in various locations including the front lobby and throughout our facility for your inspection. We firmly believe in providing the highest quality of care each and every day. We maintain the highest standards and expectations for our employees with regard to resident rights and patient care.

How many days is therapy?
Therapy programs are available up to 6 to 7 days a week and last anywhere between 30 minutes to 3 hours each day. The amount of therapy depends on the progress of the individual patient. All therapists document the progress of each resident and create individual treatment plans based on their progress. All therapy services require a physician's order. In the case of an HMO, therapy must also have prior authorization for treatment from the HMO's case manager. We work diligently with all private insurance case managers' to achieve the highest quality of care available. For more information contact our Facility Rehabilitation Director, Jan Scharn at jscharn@covenantcare.com

Who does the resident's laundry?
Our facility offers full laundry services at no cost, or a famlily may elect to do a patient's laundry at home.

How much clothing should be provided for each person?
We encourage our families to provide at least seven days of clothing including 2-3 warm sweaters, non-skid slippers, and a robe if possible. Residents are encouraged to be dressed in their regular clothing daily. Our laundry department labels each clothing item with heat labels. Clothing should be easy to put on and remove.

What are the visiting hours?
We are open to visitors from 8am to 8pm everyday. If families choose to stay past our main entrance closing, we simply ask them to notify the charge nurse at their nursing station. We ask that families use their best judgement in regard to the length of stay per visit and the time of the visit, based on the medical condition of their loved one.

How often does the doctor see the resident?
Our medical director, Dr Jayasooriya, MD, a physiatrist trained specially in physical and rehabilitative medicine, performs rounds on a weekly basis with our inter-disciplinary team members. Physicians are contacted at the time of admission for medication orders, dietary requirements, and other considerations, and will visit patients shortly after admission. Physicians make a monthly visit for long-term care patients, and a physician is available 24-hours per day. Doctors are always informed of any ongoing changes in a resident's condition by the ongoing assessment of the charge nurse. For residential residents, physician visits are at least once every 60 days. Physicians are contacted and orders obtained as necessary for the status and ability of each resident on an ongoing basis. The Medical Director is also on call 24-hours a day, 7 days a week, in case immediate physician assistance is required, or a resident's own physician is unavailable.

What if the resident needs a consultation appointment or other services?
We contract with many ancillary service providers including (but not limited to) the following: Audiology, Psychiatry, Psychology, Dentistry, Dermatology, Orthotics & Prosthetics, Opthamology, Optometry, Physiatry, Podiatry, Rheumatology, X-Ray and Laboratory services and more.

Who do I see if I have dietary concerns?
We have a dietary supervisor that is available to discuss resident preferences and needs with the resident and/or family. We also have a registered dietician on staff, who monitors each resident's dietary requirements, weight gain and/or loss, etc. In addition, our Speech Therapists are available to discuss special concerns regarding swallowing strategies and safety techniques. Our Interdisciplinary team meets weekly to discuss weight issues and monitor for any changes. Our IDT meets monthly to discuss whose weight is unstable to monitor long-term stability.

How is transportation to appointments outside Silver Ridge Healthcare Center made?
Our facility has a full time transportation coordinator who schedules all appointments and makes the necessary transportation arrangements. We have a fully equipped facility bus, which is wheelchair accessible, for our resident needs.

What type of activities do you provide?
We provide a wide variety of activity programs based on the individual needs of each resident. We have trained activity team members to provide on-going assessment of each resident upon arrival and throughout his/her stay. Some of our unique events include: Wii Sports, Computer Clubs, Air Hockey Sports, Musical Entertainers, Tai Chi instruction, K9 pet therapy, Aroma Therapy, Men's Club, Red Hat Society, Range of Motion classes, "Touch Every Heart" one on one room visits, Activity sponsored Outings, and Bingo and other mentally challenging games. Our Activity programs are personalized to accommodate the needs of those residents who are cognitively impaired or bed or room bound. These residents are assured that their emotional, physical, mental, social, and spiritual needs are met on an ongoing basis even if they are unable to, or choose not to, attend group activities. We also enjoy having volunteers involved to assist with activity programming. If you are interested in volunteering contact our activity director at awilde@covenantcare.com

May I take a resident out of the facility?
Yes, but only if there is a written physician's order. Part A Medicare patients are allowed only Therapeutic passes for a limited time unless the person is going to a scheduled doctor's visit or test. All residents or the responsible party are required to "sign out" with the charge nurse at the nursing station prior to leaving the facility, as well as sign in upon return to the facility.

May we bring family pets in to visit?
We encourage family pets to visit, but please check with the Activities Director, first. We request that dogs are leashed for the protection of all in the facility.

How can I contact you?
You can contact Silver Ridge Healthcare Center at any time by calling 702.938.8333 or by email at rbavaro@covenantcare.com

What does Silver Ridge Healthcare Center require prior to an admission?

  1. It is our facility policy to do a hands-on medical assessment of every potential resident before committing the services of our facility. You simply call us and we schedule a home or hospital visit with our Registered Nurse Liaison. 
  2. Every resident is required to have a PASRR or Pre-Admission Screening and Annual Resident Review. This screening and rating is done by First Health and can be reached at 1-800-648-7593. 
  3. Each resident is required to have a chest x-ray less than 30 days old prior to the day of admission. 
  4. Each resident needs a history and physical to include a current medication list from the attending physician. Every resident will have his or her own treating physician. The Admission Coordinator can assist with this assignment upon request.

What do we need to bring or do the day of admission?
On the day of admission, we encourage to meet with our admissions director to sign admitting paper work. Please bring the following items:

  1. All insurance cards (primary and secondary). This includes the patient's Medicare card. 
  2. Any long term care insurance policies or cards. 
  3. Treating physician information. 
  4. All advanced directives, living will or durable power of attorney for health care or financial.

What makes a resident eligible for Medicare Part A in a skilled nursing facility?

  1. Residents must have a Medicare card that reads "Hospital Insurance". 
  2. The physician must certify that the resident requires skilled nursing care on a continuing basis. 
  3. A minimum of three consecutive midnight's (not counting day of discharge) must be spent in a hospital no longer than 30 days prior to entering the skilled nursing facility.

What is the Medicare coverage if the above qualifying criteria are met?
1-20 day, the resident pays nothing and Medicare pays 100% for a semi-private room.
21-100 days, the resident is responsible for the daily co-insurance rate as determined by Medicare. Many supplemental health insurances will cover this co-insurance.
100+ days, Medicare no longer pays. These days are dependent upon continuing significant progress in therapy.

Does Medicare pay me directly?
No. Medicare pays the provider of the medical services (the skilled nursing facility) because it is the responsibility of the provider to bill Medicare for their services.

About Us

Covenant Care was founded in 1994 by healthcare professionals who wanted to create a company that would exceed customer expectations through quality care. We strive to provide complex, comprehensive and compassionate care in a safe and comfortable environment. Learn More >

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27071 Aliso Creek Road, Suite 100
Aliso Viejo, California 92656

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