We anticipate our families to have many questions and we do understand.
Here are some of these often-asked questions:
Can family work with therapy and the resident?
Of Course! We encourage a holistic view of each resident. Family is a major part of our resident's rehabilitation and care. Family participation is welcomed. Family will also learn therapy techniques that will prove to be invaluable upon discharge.
How do you communicate with staff to keep them updated?
Every 8 hours we have shift meetings for continuity of care and to communicate change of condition. We have mandatory inservice, weekly memos, and monthly inservice to keep our employees up to date. We also publish a monthly employee newsletter.
What about someone who is underweight?
We have numerous programs to enhance weight gain. We investigate any weight losses to find out the cause of the weight loss. We offer several supplements, POPS (Putting on Pounds Sensibly) Program, weekly dietician, and daily dietary manager. We serve three nutritious meals per day along with a healthy evening snack. A hydration unit is set up at each nursing station.
Are you a Medicare/Medicaid certified Nursing facility?
Yes, we are a 135 bed Medicare/Medicaid certified nursing facility.
Does the Department of Health endorse this facility?
Yes. We are routinely evaluated by the Department of Health. These visits are always unannounced and every aspect of patient care is reviewed. We have received superior evaluations because we maintain rigorous standards and expectations for our employees with regard to patient care.
What can I expect from nursing?
We have nurses on duty 24-hours a day, seven days a week. Our nurses need to meet standards set by the State of Indiana's Board of Registered Nurses for licensure. The charge nurses supervise a staff of certified nurse assistants (CNA’s) who help patients with bathing, dressing, and meals. In addition, the CNAs take vital signs (i.e., blood pressure, temperature, and pulse) and report these to the charge nurse. Authorized family members may also call the charge nurse at any time for a status report on a patient’s medical condition. We are here to assist with family’s concerns as well as the patients.
How many days is therapy?
We do offer 7 day a week therapy, all therapies require a physician's order. In the case of an HMO, therapy must also have authorization for treatment from the HMO's case manager or utilization manager. The amount of therapy received by a patient is dependent on how much progress the patient makes.
Who does the patient's laundry?
Our facility offers laundry services or a family may elect to do a patient's laundry at home.
How much clothing should be provided for each patient?
We would like families to provide at least seven days of clothing including 2-3 warm sweaters, slippers, and a robe if possible. Clothing should be comfortable and easy to put on and take off. Please use a permanent marker to put the patient's name on each article of clothing.
What are the visiting hours?
We understand that most of us work and have difficulty visiting during the daytime. We ask that families use their best judgement in regard to the length of stay per visit and the time of the visit. Please note we lock our doors after 6:00 pm and intercom availability after hours.
Is there a hairdresser available?
Yes. We do have a full service salon, days and times are posted on the door. Our hairdresser may see both male and female residents. Hair care costs may be deducted from resident trust or families may elect to pay our hair care professionals directly.
How often does the doctor see the resident?
Physicians are contacted at the time of admission for medication orders, dietary requirements, and other considerations, and will visit patients shortly after admission. Physicians make a monthly visit for long-term care patients, and a physician is available 24-hours per day.
What if the patient needs a consultation for other services?
We contract with many ancillary service providers including (but not limited to) the following: Audiology, Psychiatry, Psychology, Dentistry, Orthotics & Prosthetics, Podiatry, X-ray services, Optometry, Opthalmology, Dermatology, Respiratory Therapy
Who do I contact regarding insurance and billing questions?
Our business office manager should be able to help you with most of your questions and concerns. If you have a HMO, you can discuss any concerns with the case manager assigned to the patients.
Who do I see if I have dietary concerns?
We have a dietary supervisor that is available to discuss patient preferences and needs with the patient and/or family. We also have a registered dietician that monitors each patient's dietary requirements, weight gain and/or loss, etc.. In addition, our speech therapist is available to discuss special concerns due to a patient's inability to swallow safely. We ask family members to please do not bring in food from home unless the charge nurse has indicated that it is all right to do so.
Who will make transportation arrangements for patients who have appointments outside Pyramid Point Post-Acute Rehab?
Our transportation department will make all transportation arrangements and will set up the appointments while in our care.
What types of activities do you provide?
We post a monthly calendar which shows each day's schedule of activities for our residents. These activities include (but are not limited to) the following: Bingo, Music, Arts & Crafts, Outings, Cooking classes, movies, pet therapy, Speakers, Physical Fitness, The Daily News, Church Services and swimming at the theraputic pool.
May we bring family pets in to visit?
We love pets! Please be sure your best friend is on a leash and has provided the necessary information to the Activities Department.