We anticipate our families to have many questions and we do understand.
Here are some of these often-asked questions:
Are you a Medicare/MediCal certified skilled nursing facility?
Yes, we are a 178 bed Medi-Care Medi-Cal certified skilled nursing facility.
Where can I find a copy of the CA Resident Handbook?
Our California Resident Handbook provides important and useful information on the services and amenities our facility provides. Download the document using the link on the right or below. We have also provided a link to download another information brochure - "Your Right to Make Decisions About Medical Treatment".
View / Download the Covenant Care California Resident Handbook >
View / Download the "Your Right to Make Decisions About Medical Treatment" Brochure >
What can I expect from nursing?
We have nurses on duty 24-hours a day, seven days a week. Our nurses need to meet standards set by the State of California's’ Board of Registered Nurses for licensure. The charge nurses supervise a staff of certified nurse assistants (CNA’s) who help patients with bathing, dressing, and meals. In addition, the CNAs take vital signs (i.e., blood pressure, temperature, and pulse) and report these to the charge nurse. Authorized family members may also call the charge nurse at any time for a status report on a patient’s medical condition. We are here to assist with family’s concerns as well as the patients.
How much therapy will I or my loved one receive?
All therapies require a physician's order. In the case of an HMO, therapy must also have authorization for treatment from the HMO's case manager or utilization manager. The amount of therapy received by a patient is dependent on how much progress the patient makes. All therapists need to document significant progress to keep a patient on a caseload. Further information is available from our facility rehabilitation director and our building administrator.
Who does the patient's laundry?
Our facility offers laundry services or a family may elect to do a patient's laundry at home.
How much clothing should be provided for each patient?
We would like families to provide at least seven days of clothing including 2-3 warm sweaters, slippers, and a robe if possible. Clothing should be comfortable and easy to put on and take off. Please use a permanent marker to put the patient's name on each article of clothing.
What are the visiting hours?
10 a.m. to 8 p.m. We understand that most of us work and have difficulty visiting during the daytime. We ask that families use their best judgment in regard to the length of stay per visit and the time of the visit.
Is there a hairdresser available?
Yes. The hair salon is open Tuesday & Thursday 9:30a - 4p. Our hairdresser will see both male and female residents by appointment. Please see the receptionist to find out how to make an appointment for your family member (or friend).
How often does the doctor see the resident?
Physicians are contacted at the time of admission for medication orders, dietary requirements, and other considerations, and will visit patients shortly after admission. Pacific Gardens features a “High Medical Presence Model” which means we have a Physician available at our facility 7 days a week. Our “High Medical Presence Model” allow our post acute rehab patients to receive a Physician visit daily for their first five days upon admission and as needed after. Physicians make a monthly visit for long-term care patients, and a physician is available 24-hours per day. The Medical Director is also on call 24-hours a day, 7 days a week, in case immediate physician assistance is required, or a resident's own physician is unavailable.
What if the patient needs a consultation for other services?
We contract with many ancillary service providers including (but not limited to) the following:
- Orthotics & Prosthetics
- X-ray services
Who do I contact regarding insurance and billing questions?
Our business office manager should be able to help you with most of your questions and concerns. If you have a HMO, you can discuss any concerns with the case manager assigned to the patients.
Who do I see if I have dietary concerns?
We have a dietary supervisor that is available to discuss patient preferences and needs with the patient and/or family. We also have a registered dietitian that monitors each patient's dietary requirements, weight gain and/or loss, etc.. In addition, our speech therapist is available to discuss special concerns due to a patient's inability to swallow safely. We ask family members to please do not bring in food from home unless the charge nurse has indicated that it is alright to do so.
Who will make transportation arrangements for patients who have appointments outside Pacific Gardens?
Customer Service makes all transportation arrangements.
What types of activities do you provide?
We post a monthly calendar which shows each day's schedule of activities for our residents. These activities include (but are not limited to) the following: Speakers, Physical Fitness, The Daily News, Church Services, Bingo, and Movies.
May I take a patient out of the facility?
Yes, but only if there is a written physician's order. Medicare part "A" patients may be too ill to leave the building with the exception of doctor's visits or tests scheduled at an acute skilled nursing facility. Other patients need to be signed out by the responsible party at the nurse's station.
Which languages are spoken in the facility?
In addition to English, we have speakers of multiple Filipino dialects, as well as Spanish, Punjabi and Dutch. In the case of less common languages, We ask family members to help us develop a word bank in the patient's native language to provide a communication system. We also are in contact with community resources that assist us with establishing communication. Sometimes we use pictures for our nursing staff in understanding how to meet patient needs.
May we bring family pets in to visit?
This is usually not a problem, but please check with the receptionist first.