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Highland Health Care Center

Highland Health Care CenterFAQs

FAQs

We anticipate our families to have many questions and we do understand.

Here are some of these often-asked questions: 

Are you Medicare & Medicaid certified & do you accept HMO & VA Residents?
Yes, we are a Medicare/Medicaid certified facility. We welcome private insurances and Veteran's Affair. We are also Medicaid Exceptional Care Licensed.

Does the IL Department of Public Health endorse this facility?
Yes, we are routinely evaluated by the IL Department of Public Health. These visits are unannounced and every aspect of resident care is reviewed. We maintain rigorous standards and expectations for our employees with regard to resident care.

What can I expect from nursing?
We have nurses on duty 24-hours a day, seven days a week. Our nurses have to meet standards set by the IL Professional Board of Regulations. The charge nurses supervise a staff of certified assistants (CNA's) who help patients with bathing, dressing, and meals. In addition, the CNAs take vital signs (i.e., blood pressure, temperature, and pulse) and report these to the charge nurse. Authorized family members may also call the charge nurse at any time for a status report on a patient's medical condition. We are here to assist with the family's concerns as well as the patients. 

How much therapy will be available?
The amount of therapy received by a resident is dependent upon the skilled need for therapy services.

Who does the resident's laundry?
Our facility offers laundry services at no additional charge or the family may elect to do a resident's laundry at home.

How much clothing should be provided for each resident?
We would like families to provide at least seven days of clothing including 2-3 warm sweaters, slippers, and a robe if possible. Clothing should be comfortable and easy to put on and take off. Please use a permanent marker to put the resident's name on each article of clothing.

What are the visiting hours?
Visiting hours are from 10 a.m. to 8 p.m. We understand that families work and have difficulty visiting during the daytime. We encourage visitors and ask that visitors use their best judgment in regards to the time of the visit.

Is there a hairdresser available?
Yes, we have a hairdresser that will see both male and female residents by appointment. Please see the front office to find out how to make an appointment.

When does the physician visit the resident?
Physicians are contacted at the time of admission for medication orders, dietary requirements, and other considerations, and will visit patients shortly after admission. Physicians make a monthly visit for long-term care patients, and a physician is available 24-hours per day.

What if the resident needs a consultation for other services?
We can arrange for many ancillary services such as podiatry, psychiatry, x-ray, and lab.

Who do I contact regarding insurance and billing questions?
Our business office can help you with most of your questions and concerns. If you have an HMO, you can also discuss any concerns with the insurance case manager.

Who do I see if I have dietary questions?
We have a dietary supervisor that is available to discuss preferences and needs with the resident and/or family. We also have a registered dietitian that monitors residents' dietary requirements, weight gain and/or loss. In addition, our speech therapist is available to discuss special concerns due to a resident's inability to swallow safely.

Are there transportation arrangements?
Yes, we are able to arrange transportation from the facility to appointments.

What types of activities do you provide?
We provide a monthly calendar which shows a daily schedule of activities for our residents. These activities include (but are not limited to) the following: Arts and Crafts, Bingo, Daily News Review, Movies, Music, Social Events, Outings, and Pet Therapy.

Do you offer religious services?
Yes, we offer religious services from most denominations.

May I take a resident out of the facility?
Please check with your nurse prior to taking your loved one out of the facility.

May we bring family pets in to visit?
Yes, pets may visit if their vaccinations are current.

May residents bring televisions, radios and telephones?
Yes, residents may bring televisions and radios. Telephones may be installed in the room; however, residents are responsible for the telephone bill.

About Us

Covenant Care was founded in 1994 by healthcare professionals who wanted to create a company that would exceed customer expectations through quality care. We strive to provide complex, comprehensive and compassionate care in a safe and comfortable environment. Learn More >

Latest News

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Covenant Care Announces 2015 Chairman's Award Winner Read More >


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Contact Us

(800) 861-0086

27071 Aliso Creek Road, Suite 100
Aliso Viejo, California 92656

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